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FAQ 2018-08-30T09:51:55+00:00

The program includes a return transfer to/from Harare International Airport and the project. Transfers leave the airport every Monday afternoon at 15:00, so volunteers should look to book flights that arrive before 14:00. Your departure transfer will arrive at the Harare International Airport at 10:00 on a Monday morning and as a result, your return flights should be booked for after midday to allow you sufficient time to check-in.

All volunteers must be at least 18 years of age. Whilst there is no maximum age restriction, volunteering at the project, it does require some physical activity but volunteers are not required to be Olympic athletes.

You can volunteer for anywhere between 7 days and 8 weeks.

Please let us know of any dietary requirements or food allergies before you arrive. Please note that on Sundays, volunteers are required to cook for themselves (The food is still provided).

No. The advertised prices include only your transfers to/from Harare International Airport and the Elephant and Rhino project.

If you require a transfer outside of the prescribed times or on a day other than Monday, you will be required to pay the project a $100 transfer supplement in cash.

As a volunteer, you will be in contact with wild animals and therefore, it is important that you have an up-to-date tetanus vaccination (within the past 10 years). We also recommend that you vaccinated for Rabies, TB, Polio, Hepatitis A and B, and Typhoid. Please seek professional medical advice regarding any vaccinations that you wish to get before travelling to this project.

The project is located in a low-risk malaria area. Please consult with a medical practitioner if you should wish to take anti-malaria drugs. It is also recommended to use a DEET spray to assist in preventing mosquito/tick bites.

Travel insurance is mandatory for all our volunteers and we will not be able to accommodate a volunteer that does not comply. We do require that you forward your policy details to us before volunteering so we can have them on record in the event of an emergency. Please make sure that your travel insurance policy covers you for working with wild animals in Zimbabwe, and that it covers you for medical evacuation and repatriation.

It is your responsibility to ensure that you meet the necessary visa requirements when volunteering on this project. Please check with your nearest Zimbabwean embassy to determine your requirements before attending this program.

All volunteers are required to pay a non-refundable deposit of 50% of your booking fee before we can secure your booking on the program. The remainder of the balance is to be paid at least 60 days before your scheduled arrival at the project.

We will forward you our payment details so that payment can be transferred to our South African bank via a swift code. Payment can also be made via PayPal. This does not necessarily require you to have PayPal, as payment can also be made via VISA, MasterCard, American Express, Discover, JCB, Diner’s Club, and EnRoute. However, if PayPal is chosen as the preferred method of payment, we will be required to add 6% to the total price in order to cover the transaction fees.

The project is closed from the 3rd of December 2018 – 7th of January 2019. The project is operational throughout the remainder of the year!

Please be sure to bring with enough cash (USD) as Zimbabwe has frequent shortages and ATMs are often unreliable. We recommend volunteers bring with $150 (US) per week for snacks and drinks at the bar and additional money if you should wish to travel to Victoria Falls (+-$300) or elsewhere in Zimbabwe.

This project is located in the heart of the African bush and as a result, encounters with snakes, scorpions, spiders, and ticks are indeed possible. Whilst a conscious effort is made to remove those that pose a threat to volunteers and staff, it is impossible to prevent such encounters entirely. We urge volunteers to be mindful of his, and advise volunteers to use a flashlight at night, and to bring with a course of doxycycline in the event of contracting tick bite fever.

Please ensure that your passport has at least 6 months validity remaining, and has at least one blank page available (excluding the last page).

Zimbabwean sim cards can be obtained at the Harare International Airport airport upon arrival.

The nearest hospital to the sanctuary is located in Marondera which is 40km away.

Alcohol is permitted on the project but volunteers are encouraged to drink responsibly. Drugs are strictly prohibited.

WiFi is no longer available at the project. However, the conservancy has 3G signal so we recommend that all volunteers wanting internet connectivity buy an Econet Sim card at the airport and load sufficient data bundles.